tag:blogger.com,1999:blog-1485264816406368669.post8291033980267847422..comments2023-09-27T03:30:17.677-04:00Comments on Effortlessly with roxy: Of store searches and inventory, part Iroxyturtlehttp://www.blogger.com/profile/02175313932217919783noreply@blogger.comBlogger35125tag:blogger.com,1999:blog-1485264816406368669.post-9296216710730690132013-12-11T18:07:31.917-05:002013-12-11T18:07:31.917-05:00Thank you so much for posting this! I fell in lov...Thank you so much for posting this! I fell in love with a dress at my local store but they didn't have it in my size and it was sold out online. I was so sad and then I found this post. Customer service gave me numbers of three stores that had it, I called one of them, and it's shipping out tomorrow :) Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-74919577904742621882009-12-22T18:00:49.766-05:002009-12-22T18:00:49.766-05:00Just utilized this post today. Thanks so much!Just utilized this post today. Thanks so much!Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-48043870283074311552009-11-05T17:37:14.917-05:002009-11-05T17:37:14.917-05:00Lacey, put it on hold under Roxy. Then shoot me an...Lacey, put it on hold under Roxy. Then shoot me an email.roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-60736788874030650492009-11-05T17:23:30.023-05:002009-11-05T17:23:30.023-05:00Ok, so an SA from the store in NYC called me to te...Ok, so an SA from the store in NYC called me to tell me that they have to charge me $15.95 for shipping to Hawaii, and that is my only option! Thats pretty ridiculous if you ask me....that just frustrates me because there is no anthro here, so you'd think they'd compensate for that a little bit with lower shipping costs since there is no other way to get the skirt to me!Laceyhttps://www.blogger.com/profile/05868766231996751335noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-50911095767336626722009-11-05T10:39:36.658-05:002009-11-05T10:39:36.658-05:00Wow Lacey that's dedication! (I would have don...Wow Lacey that's dedication! (I would have done the same.) I'm sure the skirt will be AMAZING on you, it's so lovely. And on a sidenote, I ♥ Hawaii!roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-9367438147592359642009-11-05T10:22:41.927-05:002009-11-05T10:22:41.927-05:00Thank you very much for this post, Roxy! I actuall...Thank you very much for this post, Roxy! I actually have this page tabbed because now I use it so often. I was looking for the Sidestep skirt, and one of the NY stores had it in my size for only $19.95! They actually said they would charge me only $5-something for shipping..which was fine with me because the skirt was so cheap anyway. I did what you said and called as soon as the store opened...which was a little rought because I live in Hawaii,...haha yes I actually woke up at 5am Hawaii time, called NYC, and went back to sleep. :) I guess I really wanted the skirt! Thanks for the info I'll update on if the skirt came!Laceyhttps://www.blogger.com/profile/05868766231996751335noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-66948047045251805092009-10-26T14:37:28.826-04:002009-10-26T14:37:28.826-04:00Great info! Roxy, you're awesome :-)Great info! Roxy, you're awesome :-)Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-31148155441904850312009-10-24T03:23:35.103-04:002009-10-24T03:23:35.103-04:00You can phone back the next day to ask for your UP...You can phone back the next day to ask for your UPS tracking number. All you need to tell the store associate is your name and date of the purchase. If you order the item on a Friday, most likely you'll have to wait until Monday to phone them for the tracking number.TripTheLightsFantastichttps://www.blogger.com/profile/04130319303384971545noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-61888733557882316552009-10-24T02:44:01.366-04:002009-10-24T02:44:01.366-04:00There were several times, when my local store ran ...There were several times, when my local store ran out of sizes on sale items I want, couple of SAs would offer to find it elsewhee, and even before I ask to go ahead with it, SA would say that I'd have to pay shipping. :(<br />Then there were other SAs would just get freeshipping on sale items. Inconistency is one of the consistent factor at Anthro, when it comes to Free Shipping or Price Adjustment from my experience.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-21131368532123155352009-10-22T22:17:48.555-04:002009-10-22T22:17:48.555-04:00Anon @ 6:18, thank you for the clarification. It&#...Anon @ 6:18, thank you for the clarification. It's discouraging that people try to cheat the system so to speak. It makes sense to me that if an item was never in stores that Anthro would charge shipping.<br /><br />LOL Anon @ 8:18. The pumpkin sounds intriguing, I will be on the lookout for it...roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-88423254848434128682009-10-22T20:00:34.873-04:002009-10-22T20:00:34.873-04:00Slightly off topic, but I saw the Gumshoe Sweater ...Slightly off topic, but I saw the Gumshoe Sweater coat today in a pumpkin color. It was goregous. Too bad I already bought it in the ivory. The store had it in the window and I asked the SA about it and she said they just got them in earlier this week.<br /><br />Boo HissAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-15341139379554516312009-10-22T18:18:34.635-04:002009-10-22T18:18:34.635-04:00Wrong Roxy!
There are times when a customer will h...Wrong Roxy!<br />There are times when a customer will have to pay shipping. <br />The only time shipping is waived is if the customer is in the store and we do not have the item and we call another store to locate that item. <br />If you are online at home and the time is sold out, but we have it in the store you do not have to pay shipping.<br /><br />You will however have to pay shipping if you are just calling from your home and you dont 'feel like' leaving to come get the item. If the item is online and in stock then you will pay the shipping. <br /><br />Lots of people try to 'cheat' the system this way. Which is wrong. If we do not have the item in a store and you saw it online we can only waive the shipping if it is something we had that is no longer available. <br /><br />Many items (shoes and bags especially) are online only items. When we call the catalog they will not let us waive the shipping because the item has never been in the store. <br /><br />We offer the free shipping as a service to you because it is an INCONVENIENCE if the item is not in the store or online. <br /><br />But of course there are always was around this. If a customer is nice I usually just waive the shipping because I can. However, it is not the rule. <br /><br />Sometimes associates are not explained the rules very well. And I'm sorry if it is confusing without consistency. <br /><br />The rules are flexible for a reason. So we can help the customer and go above and beyond for her to make her happy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-48708447909675072322009-10-22T17:53:36.772-04:002009-10-22T17:53:36.772-04:00ath, only employees pay shipping when they call a ...ath, only employees pay shipping when they call a store. Regular customers should <i>not</i> be charged shipping.roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-33168538264922407212009-10-22T16:58:57.091-04:002009-10-22T16:58:57.091-04:00Do the stores charge shipping when u call them dir...Do the stores charge shipping when u call them directly? My experience is that some do and some don't. It is not consistent. Some stores say the store has to call them directly to have the shipping charge waived.athnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-89310816530844229642009-10-22T16:30:45.710-04:002009-10-22T16:30:45.710-04:00Well, I only realized later that I wasn't in t...Well, I only realized later that I wasn't in the official website. I was in panic thinking I gave my credit card number to a fake Anthro website! I called customer service immediately and they sent me the item. They are always fabulous! There was no Anthro police at my door so far!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-25221687121376072852009-10-22T16:15:26.242-04:002009-10-22T16:15:26.242-04:00Anon, I had a similar experience. I ended up on wh...Anon, I had a similar experience. I ended up on what was clearly their staging site. Only I felt like I was breaking the rules (I'm a dork like that) so I immediately closed the browser tab and was afraid the Anthropologie police were going to yell at me. Luckily I am still a free woman. ;)<br /><br />(also this leads me to wonder why they're letting the Goog index their staging site...)roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-31761346725411796272009-10-22T16:04:16.129-04:002009-10-22T16:04:16.129-04:00Hey, once I looked for an item on Google using the...Hey, once I looked for an item on Google using the name of the item. The link I found on Google was www.anthropologie.us (.us instead of .com). I ordered the item but later realized that it was not the ".com" website. I called customer service and they asked if I worked for Anthropologie, because I shouldn't have access to ".us". That was a long time ago, but I did notice that sometimes the ".us" website had more items on the sale section then the ".com" website. I haven't accessed the ".us" for years now, but I think it's their "test-drive" website, to test new features when they are developing a new site. Or it's where they make available more sale items (maybe customer returns?). Well, I think the whole idea of discovering new things and items hidden the website is really fun! Only the addicts and the ones who really want to go for that item will be able to find it!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-71232966441811206382009-10-22T15:05:13.716-04:002009-10-22T15:05:13.716-04:00I ordered the Thousand days skirt on monday from a...I ordered the Thousand days skirt on monday from a berkley store and they shipped it on tuesday.......now it's the waiting without a shipping info that's killing me! but yeah, i've done the call anthro and search the stores thing at least 3 times and the reps are always really nice :) though one time they took my card/info once only to email me that it wasn't available but before that a austin store called me to get my card/info bc they actually had the shorts i was looking for and then i got an anthro email saying they had to cancel my order bc they couldn't find it..and i had to call the austin store only to have them verify they did charge/ship me my item......it was very confusing but I still got my shorts! but yeah, i suggest everyone try :)<br />though i'm still waiting for my skirt.....i'm sure it'll be here by next monday at leastHazelhttps://www.blogger.com/profile/02651163826265497901noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-56030038855773908672009-10-22T14:23:25.034-04:002009-10-22T14:23:25.034-04:00Thanks for posting these tips, Roxy.
Wanted to co...Thanks for posting these tips, Roxy.<br /><br />Wanted to comment on Diem's post.<br />I tried that "charge and send" and got an e-mail that the item was not available, so called CS again and got the store listings. I called the store by myself, the same day I got the e-mail and had the item shipped. <br /><br />Now, a few weeks later I get the same skirt shipped from another store that I have never caller ever! So the email with cancellation note was totally wrong. Bizarre! I returned the 2nd item at my local store. Glad we can return catalog orders or other stores' orders in your local Anthro store.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-36938524633125194392009-10-22T14:09:30.570-04:002009-10-22T14:09:30.570-04:00kater -- possibly. I don't even bother going i...kater -- possibly. I don't even bother going in the Rock Center sale room when it's crowded. <br /><br />Hannah that is so awesome that the NJ employee went above and beyond for you. Great tips too, thank you much for sharing your experience!roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-23088180955482212892009-10-22T14:03:13.236-04:002009-10-22T14:03:13.236-04:00ive had a lot of success with anthropologie custom...ive had a lot of success with anthropologie customer service :) we wanted the sine grey clustered petals dress for our bridesmaid dresses and we had to find 8 different dresses in various sizes. I called customer service right after it went on sale, but they told me that none of those sizes were available and gave me the number to a couple of stores that had it. I took a gamble and started calling east coast stores first because i knew they would be open ( i live in california), and SA in NJ was kind enough to track down ALL eight dresses for me. She was saying that their computer system is more updated. So if you ever have problems with calling the customer service number, ask the store to locate it for you in other stores. Their information is more accurate. I was so annoyed with customer service because they had told me it was absolutely sold out. <br /><br />another tip: if after youve called a store and theyve taken your info and youve done a charge send to your house, check your credit card statement and see if the amount went through. Then i usually call back the store ( 2-3 days later) and give an estimate of when i called in to ask for it and they can find the tracking number for you in their files :)Hannahnoreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-6019916934874480542009-10-22T12:38:05.786-04:002009-10-22T12:38:05.786-04:00roxy I went to the roc center anthro too (ha ha!) ...roxy I went to the roc center anthro too (ha ha!) and wasn't as impressed with their sale section! Maybe it was just because things were a little more cramped? <br /><br />I noticed that first 10% markdown! I also saw 2 bold boutonniere dresses (size large and xl) marked down 10% if anyone is looking for that!katerhttps://www.blogger.com/profile/02577687033679613691noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-20730554978481055932009-10-22T12:33:36.670-04:002009-10-22T12:33:36.670-04:00kater, it IS really big. The 4 racks on the right ...kater, it IS really big. The 4 racks on the right are only a couple of months old but yeah they've always had a generously sized sale. They always move things to sale earlier than the other NYC Anthros but their first discount is usually only 10%. Believe it or not the Rockefeller sale section is a bit bigger.<br /><br />I hope you had fun in NYC!<br /><br />jacquelyn, you basically hit exactly what my rant is about later today. :) It's the inconsistency that kills me. I am thankful though that you can return a catalog/online order in stores.roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-9973008615516810742009-10-22T12:29:05.041-04:002009-10-22T12:29:05.041-04:00hey everyone - this is totally OT but I was in NYC...hey everyone - this is totally OT but I was in NYC on a whirlwind trip and went to the soho anthro for the first time. and OMG the sale section was HUGE!!! I have never seen anything like it! you NYC gals are so lucky to have that store. Roxy, is the sale section always like that?<br /><br />I did see a wavelet blouse in a size 12 if anyone is looking for it.katerhttps://www.blogger.com/profile/02577687033679613691noreply@blogger.comtag:blogger.com,1999:blog-1485264816406368669.post-25833182249429622002009-10-22T12:14:36.951-04:002009-10-22T12:14:36.951-04:00ahh I need that pink/red sweater. I just got all t...ahh I need that pink/red sweater. I just got all this stuff at anthro, the tights are to die for: http://glammed.blogspot.com/2009/10/anthro-junkie.htmlLaurahttps://www.blogger.com/profile/00221135813019771640noreply@blogger.com