Since I spend a good amount of time picking Anthropologie apart it's only fair to celebrate them when they go above and beyond. Earlier this week I received an email from Mary who shared a story about how awesome Anthropologie's employees can be.
Hi,
I saw the denim dress you tried on the other day, [that would be the Traced Denim Dress ($118, review here)] and decided to head to my local Anthro to see if it was on the racks. Indeed it was, but they did not have my usual size. I tried on the next smaller size and saw that I definitely needed my "usual." They did a stockroom check for me and found the store didn't have any more in that size. The girl at the fitting rooms said I could order one at the cashier. So I went to cashiers' desk and the associate who helped me did a search for nearby stores and online. I decided to order it online and was told because it wasn't in stock at the store, I'd get free shipping. The associate called Anthro's customer service line and I spoke with a customer rep to order the dress. It took a little while but the problem was I would have to read my credit card number over the phone, something I didn't want to do in a busy store in front of other people. Bummer. But the associate suggested that I buy a gift card for the amount of the dress, then she would call customer service back and we could complete the order with the gift card. Cool! Finally got the whole transaction done.
Mary
I was very impressed the people at the store were so helpful. This is how customer service used to be when I was kid. They took a lot of time and trouble to get me what I wanted and to be honest, they were a lot more patient than I was ;). So I wanted to give a public shout out on a public forum to the ladies at the Fashion Valley store for going the extra mile for me.
Mary
Thanks much for sharing this tale Mary! It got me thinking about the times an employee has gone above the call of duty for me. In the fall of 2008 I was at the 5th Ave store looking for the Ferrous Flower Sheath. It was sold out pretty much everywhere but customer service had told me 5th Ave still had one in my size. I couldn't find it out on the floor so I asked one of the floor associates. She searched the dressing rooms and the back stockroom (which is massive) but still couldn't find it. Most employees would have stopped right there but she was determined to help me find it. After about 10 minutes of searching we found it hiding out on the back of one of the racks upstairs. Talk about the thrill of the hunt! Even now the dress is one of my absolute favorites and I appreciate it even more since I had to work so hard to get it.
Do you have any tales of awesome customer service at Anthro?
